Terms of Service

The Service is an interactive tool that collects information about your business and uses automated software to produce an operational efficiency audit and an automation “blueprint” (the “Blueprint”), a set of analysis, recommendations, and suggested next steps generated from the information you provide.

We currently offer two paid options:

• Automation guide (self-serve). A delivered Blueprint with the full step-by-step plan for the automations we identify for your business.
• Done-for-you build. Our team builds and switches on the automations in your Blueprint for you.

The price of each option is shown at checkout. We may change our offerings and prices from time to time.

The Blueprint and any other output of the Service are informational guidance generated by software. They are not professional financial, accounting, tax, legal, investment, or other professional advice, and using the Service does not create a professional advisory relationship. See our Disclaimer for more.

Software-generated output can be incomplete or wrong. You are responsible for evaluating it and should consult a qualified professional before making business, financial, or legal decisions. You use the Blueprint at your own discretion and risk.

The price of each offering is shown at checkout. Payments are processed securely by our payment processor, Stripe; by purchasing, you also agree to Stripe’s terms. You confirm you are authorised to use the payment method you provide. Prices are charged in the currency shown at checkout (we may offer more than one currency, such as USD or AUD) and exclude any taxes, which may be added where applicable.

Except for your rights under the Australian Consumer Law, which cannot be excluded, and because each Blueprint is custom-generated and delivered digitally, we don’t normally offer refunds for a change of mind once your Blueprint or done-for-you work has been delivered. For the done-for-you service, our approach is remedy first: if something isn’t right we’ll re-do or fix the work, and if we can’t, you’re entitled to a refund. Our full policy, including what happens if your Blueprint never arrives or is faulty, is in our Refund Policy. If something has gone wrong with your order, contact us at the email below and we’ll work with you in good faith.

Nothing in this section limits any rights you may have that cannot be excluded under the Australian Consumer Law or other applicable consumer-protection law, including, where they apply, rights to a remedy if a service is not provided with due care and skill or is not fit for its stated purpose.

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose;
• Submit information you don’t have the right to share, or that is false or misleading;
• Attempt to disrupt, reverse-engineer, scrape, overload, or gain unauthorised access to the Service or its systems;
• Resell, redistribute, or commercially exploit the Service or the Blueprint without our written permission;
• Infringe the intellectual-property or privacy rights of others.

We may suspend or terminate access if you violate these Terms or misuse the Service.

You keep ownership of the business information you submit. You grant us a limited licence to use that information to operate the Service and generate your Blueprint, as described in our Privacy Policy. The Service itself, including our software, branding, and templates, remains our property. Subject to your payment and these Terms, you may use the Blueprint we deliver for your own business purposes.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except for guarantees that cannot be excluded under applicable law (including the Australian Consumer Law). We do not warrant that the Service will be uninterrupted, error-free, or secure, or that the Blueprint will achieve any particular result, savings, or outcome for your business.

The audit, the Blueprint, and any software-generated insights are general information only and are not professional, financial, legal, or tax advice. They are provided “as is” without warranties, and you are responsible for independently verifying them before acting. To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from reliance on automated outputs.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or business, arising out of or related to your use of the Service or the Blueprint. To the extent we are liable, and where the law permits us to limit that liability, our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the three (3) months before the event giving rise to the claim.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where liability can be limited, it is limited (at the operator’s option) to re-supplying the services or paying the cost of re-supply, or to the amount you paid for the relevant service.

You agree to indemnify and hold us harmless from claims, losses, and expenses arising out of your misuse of the Service, your violation of these Terms, or your violation of any law or third-party right.

We may modify or discontinue the Service, and we may update these Terms from time to time. When we change the Terms, we’ll revise the “Last updated” date above. Your continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Victoria, Australia, without regard to its conflict-of-laws rules. You and we submit to the non-exclusive jurisdiction of the courts of that State or Territory and the courts competent to hear appeals from them, unless applicable law provides otherwise.

If you have questions about these Terms, contact us at:

Samuel Roger Lucas (registered business name: LUCAS, SAMUEL ROGER), a sole trader trading as 'Clientyr' under Australian Business Number (ABN) 56 579 114 075, based in Victoria, Australia
admin@clientyr.com